Frequently Asked Questions

Yes. Complete the form fill or call us at (256) 945-0124

Ensure everyone is safe, contact local emergency services as needed, then our team can take it from there for any Temporary Board up, Tarps, Mitigation Services, Smoke & Odor Control, etc. We are your one stop shop for any of your Fire Restoration needs. 

No. We handle it all and assess and remediate each loss with the highest of care standards.

Southern Restoration prioritizes mitigation and employs cutting-edge technology, to ensure structures are dried thoroughly and effectively after water damage. We take full accountability for every project and provide real-time updates, keeping you informed about the progress of your restoration every step of the way.

No! Bleach helps feed mold growth.

No. We do only visual inspections for mold, meaning if you see it, then we’ll come take a look. If, however, you suspect mold, we require a third party to test for it. We have your structure tested before and after mold remediation to ensure your space is completely cleaned. Our mold division works at a high level and never covers over the mold; we completely remove it and create a barrier in the affected space to protect the rest of your home.

The timeframe for completing a project depends on its complexity and size. After our initial assessment, we provide an estimated timeline. Generally, rebuilds are completed within one to two weeks after mitigation. However, delays can occur if there’s a hold-up in receiving an approved estimate or agreeing on repair costs with the insurance carrier.

Excellent renovation often enhances a property's value, both aesthetically and functionally.

We work diligently to ensure a smooth process while keeping the workspace clean and safe at all times.

Typically, within hours

Processing Time: Water damage claims typically take 7 to 30 days for insurers to process.

The timeline for settling insurance claims largely depends on how promptly you submit documentation and how responsive your insurance provider is. On average, water damage claims are resolved within 2 to 6 weeks, though flood damage claims (handled by FEMA) may require more time.

3-5 days to dry depending on how much water exposure occurred. The material we’re drying factors into the dry time, also.

We don’t provide a fixed time frame for job completion, as water damage varies depending on the size and type of the incident. Our goal is to restore your property to its pre-loss condition as efficiently as possible. With advanced technology, we ensure precise drying techniques to achieve the fastest results.

Yes, we’re happy to collaborate with them directly on water damage, fire damage, and other insurance claims.

We use Xactimate insurance claims estimating software for pricing that is standard in our industry.

Absolutely. We’re happy to collaborate with you and will ensure any changes or improvements you’d like to see are incorporated seamlessly.

Yes. We offer a cutting-edge contents restoration and cleaning facility designed to make the process easy for you. Our team can handle everything from packing up your belongings and securely storing them in our state-of-the-art facility while your property is under repair, to carefully returning everything to its original place once the work is complete.

We take pride in using premium materials and employing experienced craftsmen to ensure our work meets all applicable building codes and standards.